2/10, Horrible
Jamesia
Viatge en parella
9 de febr. de 2026
Què no li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
Staff was slow to answer, shuttle rides across the property was none existent if you weren’t getting a ride at the lobby as they took forever to answer the phones. Checkout day we called onsite 3 times before they answered, waited for 15min and because they hadn’t shown we just decide to walk with all of our luggage to the other side of the property which was another 10-15min to walk. The food was very disappointing and lacked flavor… On our first night, we encountered a room leak. We reported the issue to the front desk the next morning, but maintenance arrived five to six hours later and failed to resolve the problem. Frustrated, we requested a room change, but the front desk staff acted as if it was an insurmountable task. They asked us to return as they prepared a new room. We arrived back at the front desk an hour and fifteen minutes later, but the issue was still unresolved. It took another two to two and a half hours for us to finally be moved to a new room as again this is a daunting task. After moving, we discovered that the new room was not cooling off. We had to rush to dinner reservations and thought maybe we needed to give it some time since we had just arrived in the room. So, we reported this issue to guest services at 6 AM the next morning. We reported the issue to the front desk 3-4 additional times before we could get help but in the end the air never got fixed and we ended up staying an additional 2 nights in the heat.
Jamesia
Estada de 4 nits (febr. 2026)
