6/10 Normal
Melissa L.
4 de ago de 2025
Aspectos positivos: Limpieza
Beautiful Home That Left a lot to be Desired
The home itself is beautiful—clean, nicely decorated, and in a great location with close proximity to the beach. It had great potential to be the perfect getaway. Unfortunately, the stay was impacted by how poorly equipped the house was for actual use.We spent weeks planning a menu around grilling outdoors, only to arrive and find a very small grill that was not functional or adequate for our group. When I reached out to Jenn to express our disappointment, her response was curt and unhelpful, which made the situation even more frustrating. I had also reached out prior to our stay to inquire about salt/pepper/other kitchen supplies and got no response. The kitchen was understocked—no olive oil, salt, oven mitts, even lobster crackers (this was a first for us in many years of renting beach houses)—which made cooking more difficult than expected and more time spent in the kitchen than we anticipated. Especially since the patio is wonderful place to hang out, we were stuck cooking and eating indoors. There was also no laundry detergent, soap, or shampoo provided, which was inconvenient for a longer stay. It didn't have enough towels for all of us or enough cleaning supplies to clean up after ourselves. While the property itself is lovely, the lack of basic amenities and the unaccommodating response from Jenn made it hard to enjoy our trip to its full potential. With better communication and a few thoughtful upgrades, this could easily be a 5 star rental.
Melissa L.
Se alojó 7 noches en julio de 2025