4/10, Deficient
Andrew
Viatge de negocis
2 de nov. de 2025
Què li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
My room was clean and comfortable, but the rate I was charged for my one-night stay was not at all what I expected. I booked in advance for a Sunday night at a rate of $101.15 plus taxes and fees. However, because my flight was delayed, I didn’t arrive at the hotel until around 2 a.m. Monday morning. I checked out that same Monday morning around 9:30 a.m., but because I checked in Monday, I was charged for the Monday night rate, which was nearly three times higher at $294.71 plus taxes and fees because of a convention that week. I called back to the hotel and explained that I checked out Monday morning and did not stay Monday night, but the hotel refused to correct my bill and charge me the Sunday night rate at which I booked. I also contacted Expedia for help, and the hotel gave the Expedia agent the same response they gave me. Essentially I was charged three times as much for spending less time at the hotel. I would not recommend staying here if there is a chance your travels will be delayed.
Andrew
Estada d’1 nit (oct. 2025)