Viatges a Marston Moretaine

Unfortunately, my experience at this hotel was disappointing. The pictures shown on the booking site did not accurately represent the room I received. I booked the hotel back in March, and there was no indication at the time of booking that the rooms did not have air conditioning. Upon arrival, I specifically asked the front desk if the air conditioning worked, and I was assured that it did. However, there was no air conditioning in my room, and I was provided with fans instead. I was also advised by the front desk staff to open the window to get some air. I contacted Expedia because of my concerns and asked whether I could be accommodated at another hotel that had air conditioning. Expedia initially offered $50 and later increased the offer to $100. However, my primary concern was not the compensation—it was my comfort and safety. I was staying on the first floor and did not feel comfortable leaving the window open for ventilation, especially at night. Unfortunately, I had no choice but to endure a very hot and small room during my stay. I do want to acknowledge that the night-shift staff member was very kind, pleasant, and helpful. Overall, however, based on my experience, if I travel to London again, this hotel would not be my preferred choice.

Great location, great price, safe, and an amazing breakfast— even lactose free milk at the buffet!! How considerate!! Everything was what you want in a hotel