2/10 Horrible
Nirav
28 de mar de 2024
Aspectos negativos: Limpieza, personal y servicios
I stayed five nights. I did not have running water for four of the five days, across three different water outages. I also had two power outages.
To accommodate me, they transferred me for two nights to a much cheaper room with a malfunctioning A/C and one day, I used a communal shower that multiple guests were using that also had a water shortage. One day, I had to use the restaurant bathroom because they couldn’t provide other options.
The staff lied to me that they would issue a credit for the water outages and claimed they never happened once I had flown back.
Awful experience that could have been resolved if the staff and management were honorable. Expedia even called on my behalf and they said hotel claimed issue never happened. When I confronted hotel management, they said Expedia misunderstood (which they billed to a language issue) and that I would be credited. As soon as I left their property, they reverted their position.
I’ve never encountered such a dishonest hotel management lacking empathy and decency before.
St. Lucia was beautiful, but this ruined it for me.