"I have been waiting in line for a long time. There are only two staff members at the front desk, but both of them were tied up checking in a large tour group of around 30 people instead of keeping one person free to assist other individual guests."

"This is the second time staying here and the service and hotel is great!! Staff goes above and beyond their jobs to help and the hotel is immaculate. Its location is just a short walk from Plaza Mayor yet is in a peaceful quiet neighbourhood. The views are fantastic!! On some mornings like today you can watch the hot air balloons take off and float overhead. I travel a lot and give this hotel my highest praise. One note, the hotel is on different levels so you may need to climb a few...

"Recomendable iría de nuevo"

"Excelente hotel ,limpio limpio ,moderno ,camas cómodas y con todo lo necesario en ls habitación .El desayuno muy bueno y el personal muy amable ,ademas esta cerca de todo"

"Lovely stay at this hotel with friendly staff and great pool. Location was excellent a few minutes walk to town centre and right next to El Escorial."