6/10, Acceptable
Milena
24 de set. de 2019
Què li ha agradat: Neteja
Not a good experience
Searching for reviews on this hotel all were very good. But I didn't have such a good experience, for many reasons.
1- When I arrived they couldn't find my reservation. I was asked for paying although the payment was comprised in my booking.
2- the air conditioner didn't work properly... was whether too warm or too cold. Besides, the bed was placed below the cold air outlet, very uncomfortable!!
3- Although clean, the shower didn't have any curtain or box, and water was spread out all over the bathroom.
4- The electric shower was clogged, water was flowing in a very strange way.
As soon as I realized problems 3 and 4, I asked at reception for a solution, but nothing was done... I had to ask a second time. The receptionist found a curtain for the shower, but the problem of the clogged shower remained.
Positive points: cleanliness, decoration, pool, location
Milena
Estada de 4 nits (set. 2019)