6/10 Normal
Gamal
Viaje en grupo, Viaje en pareja
7 de sept de 2025
Aspectos positivos: Limpieza, servicios y instalaciones y estado del alojamiento
The reason I gave 3 stars, we arrived 1 1/2 hours before 3 pm check in. The room was not ready as they need to clean the room and we understand this. We booked two Junior Suite rooms. The front desk lady check us in without the room keys and took our mobile number to call us when the rooms is ready. We went for lunch, waited at the lobby still no call until we asked if the room is ready. the front desk forgot to call us though the rooms is ready. My room is cleaned, spacious but the telephone is not workings and connected to the wall! We want to book Encore show for 5.30 pm but we cant call the Front desk and I call the main line which I spent 45 minutes only answering machine. Its really disappointing because the hotel is good, the location is great but because the service its give bad rating to the hotel. As for breakfast buffet, i when down at 9.15 am, i can see the head chef checking the buffet breakfast but i am not sure what is the purpose of him there? He can see the roti canai bowl is empty which i have to ask him about it and it took 30 minutes to get a refill and Mr Hakimi was nice to check on the refills and sent some to my table! the fish ball and the fish cake for the noodles soup area is empty, no bowls for the soup until me and other guests call for it. No bowls for yogurt. The head chef job is to make sure the food is refills and the bowls and the dishes is there. Need to improve on guest service. I would stay here again and hope to see improvements.
Gamal
Se alojó 1 noche en septiembre de 2025