Viatges a Mahala

Customer service was very hit and miss. While some staff were friendly and professional, others seemed uninterested, often offering no greeting or smile. The complimentary boat service to the port was poorly managed. We arrived at 6:50 pm, within the advertised 6:00-7:00 pm operating hours, but the boat had already left. The next day, we arrived before 6:00 pm and it was already full. 2 friends of the skipper pushed their way to the front and jumped on the boat so we ended up squeezing onto an overcrowded boat for the 10-minute trip. It was also disappointing that hotel guests had to pay for basic sunbeds, as the free ones were usually taken. Reception arranged a private taxi that cost €45 for a 20-minute journey into town. The next day, I specifically requested a metered taxi for the same trip and it cost only €25. A more transparent approach would have been appreciated. Breakfast was below average, with dried-out food, overripe fruit, and unhelpful staff making even a hot drink difficult to order. Overall, the hotel has some positives, but inconsistent service, poor communication, extra charges, and disappointing breakfast quality detracted from the experience.

Hyggeligt og fantastisk venligt personale Roligt og meget tæt på flot privat strand

Everything was great with the property. We made a mistake and accidentally booked during a 3-day music festival but the location, beach access, room, amenities and staff were exceptional.

We loved our stay here for two nights, it was conveniently located walking distance to the town and they gave good dinner recommendations that they booked for us. Breakfast was lovely, staff were helpful and the hotel is brand new so everything is well maintained The decor and interior design is spot on and done extremely well! We stayed here for white water rafting Would definitely come back