6/10, Acceptable
Janice S.
10 de set. de 2025
Què no li ha agradat: Neteja
When we got there, we were let in fine. We were only given one set of keys and we had to wait for the second set. Once inside we found the apartment to be very dirty. We had just gotten there and were beyond exhausted and had to wait for someone to come. The floors were filthy and in the master bedroom, there were what looked like wiped stains next to the left side of the bed that looked like feces. We got in touch with them and they sent one of their cleaners to come check. We showed him everything including the top of the cook top which was filthy. The sink in the second bathroom was so low, small and narrow that we adults couldn’t wash our faces or brush our teeth without water getting all over the floor. The pictures were definitley misleading. We were not given enough towels to clean up or use for personal hygiene. The man did give us a couple of extra towels but they had to be used to dry the floors. They had stuff left in the freezer that wasn’t cleaned out. All he did was spot clean.we could not communicate with him because he didn’t speak any English. He was panting as he was trying to spot clean and we tried to get him to do it correctly and then leave. It did not smell fresh at all as they generally do. Lots of bugs which happens but not as many as we saw. The couch was dirty and we couldn’t make the air cooler. We had to leave it at 24 or 25. All in all the balcony was lovely and we enjoyed our stay in Madrid with the exception of the cleanliness.
Janice S.
Estada de 4 nits (set. 2025)