This hotel certainly does not deserve a 4 star rating. On my arrival for a four night stay I found that the coffee machine in my room was not working. I reported this but four days later nobody had done any thing about this. There were no basic amenities like a kettle or a hair drier, Oddly, there was no door to the bath room, ok if you stay by yourself but not if you are sharing a room ! Despite their claim, there is no 24/7 reception, after 10pm you need your room card to gain entry. There was no bar in operation, every other hotel in the street had busy, thriving ones. It made me wonder if there were underlying problems. Well, there were some positives, staff were friendly, bed very comfortable, breakfast fine and tram stops and railway station just around the corner, However, this was not a hotel that I would necessarily recommend
