Comentario verificado
6/10 Normal
Gary
22 de jul de 2026
Aspectos positivos: Limpieza, llegada y comunicación
I sincerely wanted to rate this a 5* as the pics looked amazing and they showed the villa as newly renovated. I can attest that it was definitely decorated but this villa has not been renovated.
Water (and geckos) comes in through the gaps in the doors by the pool if it rains.
My golf clubs and other items near the door was soaked after a regular tropical rain down pour.
Within 24 hours the master bath toilet was continually running and we requested support the next day. Maintenance guy said the water is hard and the place barely used so that's why it's acting up. This was a Friday, he said shop was closed already by 12 pm on Friday so Monday, if it's still acting up the owner can decide to replace or repair the toilet.
Then the master bath shower was clogged, to the point water was escaping the drain pan into the bathroom.
Another call, another set of hours to get relief.
Then the secondary bathroom had the exact same thing, clogged bath and running water in the toilet.
On day 4 of our stay a house gecko made it in our master bath. Owners explained a generic excuse of how common they are and they mean no harm. My kids and family are not accustomed to this and are adamant the gaps in the walls led to this.
I wish the owners nothing hut the best and communicated all our concerns in real time. Some were addressed and some left a lot to be desired.
This is a beautiful country, beautiful property but it needs work.
All the best.
Se alojó 6 noches en julio de 2026