4/10, Deficient
Stephanie
Viatge en parella
31 d’oct. de 2025
Què no li ha agradat: Neteja, comoditats
The pictures show a hotel bar. When we got there we were told the bar has been closed for a while. The first morning we went down to have breakfast and didn’t get waited on for 20 mins. There was only one other group in there. When we asked for coffee they said the entire hotel was out. We asked again for coffee later that night and were told they still didn’t have any. Our room was not cleaned for the 4 nights we were there, we were told they were short staffed and couldn’t clean up. When we called down for additional towels the front desk clerk asked us to go down and get them. This was the worst holiday inn I have stayed at and we usually are very pleased with holiday inn. I even called the customer service line and they said they would contact the hotel but nothing was done. I was highly disappointed.
Stephanie
Estada de 4 nits (oct. 2025)