2/10 Horrible
ABDULLAH
Viaje en pareja
11 de ene de 2023
Aspectos negativos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
Please stay away from this property!
We booked Presidential Suite for three nights, which is supposed to be the premium room, however had to check out after the first day due to the conditions of the room and the hotel.
The towels were smelly and we had to ask them to be replaced. The mattress sheets and pillow covers all had stains. Bath tub was stained in yellow color.
We ordered dinner, which was below average, and the breakfast was worse. The little amount of butter they brought tasted like margarine and the scrambled eggs were just tasting oil.
Ocean view is pretty but that is all there is, and Lombok has many beautiful views all around.
Wawan, the hotel manager, was trying to compensate the hotel’s shortcomings with his kind attitude, but the lack of cleanliness and quality food is beyond repair with goodwill.
Save yourself time, money and peace of mind, and look elsewhere. There are many better options at lower prices.
