2/10 Horrible
Michele W.
8 de dic de 2025
Aspectos negativos: Limpieza
I’m giving one star only because of the location—but that hardly matters since there are plenty of hotels in the area. I would avoid staying with GuestReady at all costs.We chose this place mainly because it had two bathrooms. However, as soon as we arrived, we discovered the guest shower didn’t work and was flooding the entire bathroom. I contacted GuestReady immediately, provided photos, and explained the issue. They told me they would review it and send someone to fix it, but throughout our stay (Nov 14–21), I never received any updates. I continued following up and requested compensation since the shower was completely unusable.When we checked out on the 21st, GuestReady asked again for “a bit more detail,” and I repeated the situation. Then, on the 25th—four days after I was already home—they said someone had finally been sent to fix the issue. When I again requested compensation, they told me on December 2 that they wouldn’t compensate me because the problem was supposedly fixed while I was still there. Really? If that were true, why was I never informed, and why was the bathroom still flooding on the 16th?Overall, it was an extremely frustrating and unprofessional experience. I strongly recommend staying elsewhere. And if you do end up here, be prepared to spend several minutes figuring out the confusing light switches. Also, the shower is an open design, so you’ll need towels to stop the bathroom from getting soaked—towels they only provide for a fee, unless you
Michele W.
Se alojó 7 noches en noviembre de 2025