Ledra Street

Had a nice stay at the Cali Resort & Spa hotel. Very quiet, very clean with friendly staff. Only let downs was the half board upgrade (I was told I could exchange dinner with lunch, but on my last day I was told I couldn’t do this and had to pay for lunch separately). Also unfortunate they don’t enforce a time limit it on the poolside sunbeds to enable more people to use them during their stay.

The resort is beautiful - from the decor to the beaches - and the facilities are excellent for all ages - kids club, pools, gym, a new water park is currently being built. Unfortunately, the quality and choice of food at the à la carte restaurants for dinner, particularly for our 2 year old, as well as the general inconsistency of service were below expectations for a five star hotel - especially when you consider the cost of half board. My wife has various food allergies and these were also not particularly well catered for - dishes sent back multiple times and lack of appropriate substitutes offered. To their credit, the management team at the hotel were very receptive to our feedback and are already working on certain improvements; for example a new, healthier kids menu in all 3 restaurants is due to launch next week.