We did NOT feel welcome at this hotel at all. We came as a family of 4 with a little dog and the hotel was stated as a pet friendly hotel. It is NOT pet friendly. The old lady at the check-in was really annoyed and rude to us, because we did not contact them in advance and told them about the dog coming. We have stayed 5 other places in Germany and none of the places needed this information. We have also during this and last summer stayed in Italy, France, Switzerland and Denmark with our little dog. None of the places needed this information about a dog coming.
Next bad experience about this hotel. We booked for 4 people, but there were only towels for 2. So, I had to use my wife’s wet towel. My kids 16 and 18 of age also needed to share one towel.
Next bad experience. We could not bring the dog for breakfast (all other places we stayed this is no problem). So, my youngest daughter stayed at the room without any breakfast!
Next bad experience, I had prepaid for this hotel more than 2 month in advance, but at check-out they tried to charge me for the stay once again. Wow – I was now at bit chocked and confused. I had to look through my bank account and could see the payment from more than 2 month back was just fine. Finally, I ended up paying 20 euro extra for the dog. This is the largest amount I have paid for a one-night stay for a dog. At this point I was somehow not surprised that this hotel would beat this record.
What can I say – Don’t go here.
