10/10, Excel·lent
Cynthia M
Viatge en família
16 de nov. de 2025
Què li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
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**⭐⭐⭐⭐⭐ 5/5 — Exceptional Service at TownePlace Suites, Lakeland, FL**
My stay at TownePlace Suites in Lakeland, Florida, was hands-down the best service experience I’ve ever had at a hotel. From the moment I arrived, the staff went above and beyond to make me feel welcomed and cared for.
The rooms were spotless, well-stocked with essentials, and incredibly comfortable. I also appreciated the small snack and beverage area in the lobby—super convenient for quick cravings. Each morning, the hot breakfast was fresh and tasty, with eggs, sausage, and a rotating side that always felt like a thoughtful touch.
One of the main reasons I chose this hotel was the fire pit featured in the photos. When I asked about it at check-in, Clyde immediately told me he would set it up before he left for the day. Sure enough, when I returned that evening, the fire pit was ready and waiting. It was a cool night, so it made the experience even more enjoyable.
But what truly made this stay unforgettable was the personal service. The next morning, Clyde greeted me by name—something I’ve never experienced at a hotel before. Not only did he remember my name, but he made sure the rest of the staff knew to prepare the fire pit for us again later that day. That level of attention and care is rare and genuinely appreciated.
Cynthia M
Estada de 2 nits (nov. 2025)