Llacunes Queullacocha

Comfortable bed with a great view of the river and mountains. The jacuzzi bath was a nice touch after a day of travelling. Good shower and spacious room. Breakfast room has a wonderful view also- buffet is fine, good choice, nothing spectacular. Hotel is well located for train station and for catching the bus to Machu Picchu. However, wear ear plugs if you don’t want to be woken up at 5am when breakfast starts. The commotion of this starting and shortly after the cleaning of some rooms ( very loud at 6am right outside our door) meant a disturbed and shortened night sleep unfortunately. The overall welcome and check in/out was all a bit impersonal and felt a bit odd. Not even a “how was your stay”, which seemed strange.

I booked a river view room but the hotel didn’t reserve the room for me and it’s sold out which is very disappointing. The staff member helped to find another room in another hotel which under the same owner. I also booked a tour guide through the hotel but the reservation didn’t register at all and had to arrange the night before in a rush. The hotel didn’t reserve try to help make it right but I wish they have better management of their bookings. The dining experience was good, I liked the vibe in the hotel but didn’t get to stay in the hotel room though.

We can’t say enough about Antonio, he helped us so much. He was always pleasant and willing to give us whatever we needed. We loved all the staff.