Firstly I would like to say this apartment is truly beautiful. The furniture, decor and all fittings and fixtures top quality. The terraces are huge with lovely views, you really couldn’t ask for more.
However I booked this accommodation as the description stated that you had use of the resort pools, on checking in we were told that this wasn’t the case, we were not allowed access. This was hugely disappointing, I wouldn’t have booked here if I knew this was the case, a pool is a large part of our holiday.
On contacting the management company I was told I must have been looking at the wrong property description, and was advised that the advert did not state use of pools. Eventually after much messaging I sent a screenshot of the property description which indeed stated that we had access to the pools. We were advised that nothing could be done and the only suggestion was to try and book another apartment and we would be refunded for the remaining nights of our holiday.
Consequently we had to rent beds at a neighbouring hotel pool for €24 per day for the two of us adding considerable cost to our holiday.
I’m glad to say that the property description has now been updated so hopefully no one else will have this issue.
If you’re not bothered about having access to a pool I would highly recommend this property.