Viatges a Labourdonnais

We had a relaxing stay overall. Our room was spacious and comfortable, the beach was lovely. However, recurring issues with communication, follow-through and attention to detail affected our experience. On arrival, the robe was dirty and a few items had been left by previous guests. Before arrival, I asked about a special dinner but was directed towards the usual restaurants. During our stay, we discovered private dining was an option. We were also incorrectly told entertainment was only on Thursdays and Saturdays, so missed a live performance. Food was disappointing and did not feel like fine dining, with inconsistent quality and incorrect orders. Being half board, we ate out more than planned due to the food and drink quality. Smaller requests, including water deliveries, were missed, and promised feedback at check-out did not happen. Sound insulation through the connecting door was poor, with the neighbouring shower, TV and toilet clearly audible. The evening atmosphere felt more procedural than relaxed, with the bar winding down around 9:40pm, music turned off while staff completed paperwork. Dimitry on the beach deserves special mention for being consistently welcoming and attentive. The spa was clean and our couples massage was excellent, with special thanks to Greeta and Sandy. We hope this feedback is taken constructively, as clearer communication and better follow-through could make a real difference.

Hotel magnifique au bord de la plage, trés propre, des repas excellents, personnel au petit soin, pour nous c'est un hotel au moins 5 étoiles +, un service comme ca est trés rare comparé à la france, nous y retournerons sans hésiter

A beautiful, clean and well-maintained hotel in a fantastic location. Unfortunately, the buffet restaurant was a major disappointment and fell well below the standard of the rest of the hotel. The food was cold and bland, unlike the à la carte restaurants, where we enjoyed good meals. The optional all-inclusive package was also confusing, with insufficient clarity about what was included and what required an additional charge. Overall, a lovely hotel, but the buffet food and the clarity of the all-inclusive package need significant improvement.