I wanted to really love my stay in Dua Sentral however, a few incidents happened that reflected my bad experience while staying in the property.
1. My initial room had dirty bathroom, where there were stains in the baths, and also the walls of tge bathroom.
2. My initial room had no electricity on day 3 starting at 4am. As there was little to no air in the room, I had to stay in the lobby til 10.15am, that when somebody opens the reception. (Yes, their reception is only open from 10am to 10pm, so even when there is an emergency like this, they will not help you, nor there is anyone to contact when there is an emergency.)
3. Even knowing that the incident had happened since 4am, they had no sense of urgency to assist. It took them more than an hour to actually send someone up to the unit to "look" at it.
4. After assessing the unit another hour later, they finally decided to move me to another unit. They didn't offer anything else for the inconvenienced caused by this, even to help me move my luggage. Bare in mind that there was no electricity since 4am, and they only sent someone around after 11am.
5. The A/C on both units were mediocre at best. Its as if you were using a fan instead of an A/C.
6. If you're gonna cook, bare in mind there is no kitchen hood, so smoke will literally covered the whole unit.
Conclusion, even though the rates are cheaper, I would think twice on staying in this property again.
