4/10
I paid $1,200 for one night’s stay for myself and my daughters. The artistry is amazing. However, the service was terrible. Nobody helps you with your bags. Nobody tells you where your room is. Nobody greets you. We had to drag our luggage all over the place trying to guess where our room was. They cater to the tours.
They advertise “check in and out” times, which aren’t correct. You can “check in” but cannot take possession of your room until approximately 6pm. You can “check out” at approximately 11am, but you have to be out of your room at 8am so they can clean for tours.
When asking for information, we were pointed to a QR Code and told to watch it. The resort was neat to see, but that is a considerable amount of money for one night to not be treated well.
Nothing was complimentary, not even coffee in the morning. I would recommend touring the property, but I would not recommend staying. We looked forward to this stay for over a year and were greatly disappointed due to the lack of service.
Dana
Estada d’1 nit (març 2025)
