Viatges a Kaleiçi

Çalışanlar çok güler yüzlü ve her konuda yardımcı oldular ilgileri çok iyiydi

We are a family of four, with children aged 6 and 4, and we had a fantastic and very relaxing stay at this hotel in August 2026. This is a high-class establishment where everything simply works very well, and where a great deal of thought seems to have gone into every aspect of the guest experience. We had a large, quiet and comfortable room with four beds, thoroughly cleaned every afternoon by friendly and attentive staff. We were particularly interested in the beach area, and found it extremely well organised in every respect and never overcrowded. The food was excellent. There was also a large dedicated dining room for families with children, offering a kids' menu as well as excellent breakfast options. My special thanks go to the hotel's very well-run spa, where two medical massage sessions with Gulten made me feel considerably better and even resolved a persistent issue that had been troubling me for some time. Our children had a wonderful time. They greatly enjoyed both the sea and the activities at the Kids Club - special thanks to Sara Demirel and Elya - as well as the children's pool and the playground. The hotel is very well maintained throughout. Of course, it is still possible to find small things that could be improved - for example, not every waiter in the dining hall seemed quite as attentive as one might wish, although the great majority were excellent. But these are minor points: the overall quality of the hotel is consistently and impressively high.

Gerne wieder

Unfortunately this stay didn’t meet expectations at all for a 5* rating, it felt closer to 3*. The property is quite old and not well maintained, and it was noticeable throughout the resort, with cleaning equipment and supplies often left out in plain view around common areas. In our room, a technician came to fix the AC on arrival, but it ended up leaking water onto the floor. Two nights later, the AC stopped working entirely. When we reported it, we were initially told nothing could be done that late. Thanks to a lovely lady from customer service, we were eventually moved to another room to avoid sleeping through 30+ degree heat with a young child. That room was “better” in the sense that the AC worked, but it was also quite old — the door couldn’t close properly, meaning people could potentially walk in from outside, which wasn’t reassuring. On arrival, the porter who helped with our luggage was quite insistent about receiving a tip, which felt a bit uncomfortable. The food was probably our biggest disappointment. It didn’t feel fresh, the variety was limited, and the cleanliness of the restaurant left us with some doubts. We both had stomach issues after just two nights. On the plus side, the pool area, kids’ slides, and overall outdoor atmosphere were lovely and genuinely family-friendly. But it wasn’t enough to offset the issues with the room and food for a stay at this price point.