KKL Lucerna

Insgesamt wieder alles gut, nettes Personal (2. Aufenthalt).

Overall, the hotel is really good. Staff was excellent. Helpful and friendly. The location of the hotel is ideal. Walking distance to shopping and right next to the train station. Also has a Starbucks next door and the bus station that we needed for our tours was across the street. Couldn’t ask for a better location. Good A/C also, which is hard to find in Europe. My only complaint is the showers are very small and hard to get out of. Seems like a hazard. Otherwise, I loved my stay at the hotel.

I booked this hotel expecting basic amenities, especially a hot shower and a comfortable night’s sleep. Unfortunately, there was no hot water during my stay, making it impossible to shower. This completely defeated one of the main reasons I booked the hotel. I informed the front desk, but the issue was not resolved in a timely manner, and there was no compensation offered. A functioning hot water system is a basic expectation for any hotel, and not having it significantly impacted my stay.