8/10
The quality of the service has dramatically decrease. The staff at the receptions are not locals and their knowledge of the hospitality world is null, this was the worst check in and check out process.
Not long ago, this was one of the best boutique hotels in Puntarenas.
The place is beautiful, the staff seems they don’t care their job.
The restaurant is expensive and they are not willing to make small changes in the menu even if the price is 4x what you will pay on average in any other place.
Enjoy the view, don’t expect a good treatment from their staff.
Nicole
Estada d’1 nit (maig 2025)
