Met Boutique Hotel - Boutique Class

I rarely leave reviews but this one was so bad I feel I should warn others. There are a handful of repeat complaints about this hotel like spotty WiFi and noisy rooms facing the road that are true but one thing you'll want to know about this hotel is that it REEKS of cigarette smoke on every floor and in the rooms, even though they claim it is "non-smoking." I recognize most Turkish folks smoke but it's unacceptable to advertise rooms as "non-smoking" when they are absolutely smoking with the "option not to smoke." I had to change rooms 2x and I just gave up the last time because she gave me a room where it's "non-smoking but a little smoke." I had no idea what this meant but was so frustrated with the process and their lack of understanding that some people don't want to be encased in bedding and curtains and carpet that smell heavily of cigarette smoke that I just let them get away with it. Even the AC pumps cigarette smelling smoke and leaving the windows didn't help as there was zero breeze (plus if you leave your windows open at night you will definitely get woken up repeatedly by traffic at night). It was a terrible experience and the hotel staff seemed completely blaise about customer care. I called hotels.com to ask for a refund (I didn't sleep more than 2 hours at a time either night and had a headache in the mornings) and they called the hotel and the hotel denied they gave me a smoking room and hotels.com told me basically they can't do anything. Unacceptable