4/10 Mediocre
Rasmus, Oakland
Viaje en familia
20 de jul de 2025
Aspectos positivos: Limpieza y servicios
Check in went smoothly (we were 4 people with 2 rooms), the outdoor infrastructure was fantastic (pools, waterslides, etc.), and the breakfast was good. However, we would not stay there again because the air conditioning system does not work properly. We stayed during the summer when it was really hot outside and in both of our rooms we could never get the air conditioning to go below 26 degrees celsius (78.8 Fahrenheit) despite running it on full blast and setting it to 19 C. We called the front desk several times and they sent a technician who determined that it was working fine, but it was only blowing room temperature air and not cooling. They reluctantly agreed to move us to another room but the lowest the temp we ever got in the new room was 24 C well into the middle of the night. There is clearly a hotel-wide problem that they know about as evidenced by the large standalone air conditioning unit they placed in the breakfast room which was the only cool room in the entire hotel. If air conditioning is important to you, I would search for another place to stay.
Rasmus
Se alojó 1 noche en julio de 2025