2/10
Our flight was coming in to Miami quite late on the first of two nights we booked at this property. We informed the property at time of booking that we would need after hours check in. The property was very difficult to get in touch with. We finally got them on the phone during a layover on our flight down. They assured us we would be receiving after hours access information shortly and there was nothing to worry about. landing in Miami we still had no information. We couldn't get a hold of anyone from the property. We decided to start the long drive down to the property from Miami in hopes there would be some sort of security guard or emergency number on the office door and we would be able to gain access to our suite. No emergency number, no security gate like other properties in the area we have stayed at. We contacted a customer service rep from VRBO. He was not very helpful. We tried to explain our situation multiple times before he understood what was going on. He assured us that a manager would be calling us back immediately with a solution for us for the night. Nobody called us back. By this time we are exhausted and have no choice but for our family of six with four children between 4-15 years old to try to sleep in our rental van. In the morning attempting to sleep in the parking lot the office opened. The staff member Had the nerve to say not to worry we would not be charged for first night. VRBO still HASNT CONTACTED US.
Andrew G.
Se alojó 1 noche en abril de 2025