Isla de Pharoah

The hotel is in a spectacular location. The coral reef accessible right from the property is impressive—far better than many of the natural reefs featured on paid excursions. We did run into an issue, though: upon check-out, we were told a small towel was missing from one of the rooms, and they tried to charge us for it. It was shocking and unbelievable. You really need to improve in this regard.

The hotel is extremely disappointing, especially considering all the positive reviews and its high rating. The hotel refuses to provide guests with bottled water or other bottled drinks, claiming that this is part of their environmental policy. In my opinion, this has nothing to do with protecting the environment and feels more like an attempt to cut costs, especially considering the high price we paid for our stay. We even saw staff providing bottled drinks to guests after receiving tips. The food was also very disappointing. Once certain dishes ran out, they were not replenished, and guests were simply told that the food was already finished, sometimes within the first hour of the meal. I also waited more than an hour to receive clean towels, which is unacceptable for a hotel of this level. In my opinion, this hotel is a real waste of potential. The property itself looks beautiful and clean, which makes the poor service, food, and overall experience even more disappointing. It could be a great hotel, but unfortunately, the service and management do not live up to its appearance or its high rating.

Snorkeling very good