6/10
The customer pre correspondence was good in booking the transfer trip to The Far Out Village.
The pick up driver was amazing and customer relations very hospitable.
The village is astoundingly beautiful from the beach lounge water sport offering by the Aussie team and the pool bar area beautiful, however the downside was the rest of the hospitality team apart from the house maid who had her birthday on the same day as myself hence why I chose this site to celebrate my birthday.
The lack of respectful customer service from the reception staff with booking my transfer out of the village was nothing short of care factor of zero not accommodating what so ever after my ferry service delayed the departure time of almost 2 hours I advised reception of the delay
Word for word this is what I was told “ and what do you want” your transfer time stands at 10.30am as “ their is NO other transfers available “ BLANTANT lie as at 12.00 pm I saw the village transfer driving collecting new guests from the arriving ferry.
This I find to be poor customer relations a disgraceful un accommodating to your holiday guests.
The service staff need to review the word service and hospitality.
From the beach cabana staff who are more consumed with how they look and making friends than serving drinks having to go get my own drinks and when you did manage to get their attention to order your drinks don’t arrive.
The bar service is the same I asked at the bar if I could order a drink and food.
I was told su
Amanda
Estada de 2 nits (maig 2025)
