2/10
Booked our stay for family of 14 (grandparents, cousins, etc) 4 months in advance. Received no communicaition from host except for requests for payment. 2 days before our arrival, host sent door code and check in instructions. 4 hours before our arrival, host (without identifying themselves) sent a link via text, outside of VRBO, asking us for a security deposit. When we arrived at the home, door code did not work, and host would not respond to messages on VRBO or phone calls at the number listed on VRBO. We finally called the number from whence we'd received the strange text, asking who they were. They identified themselves as the host, and demanded the deposit before they would give us a door code which worked. We contacted VRBO, waited on phone for an hour, transferred to a higher up, waited another hour. We sat at the home for 3 hours trying to find a solution. After we escalated the complaint with VRBO, host canceled the resercalled and threatened us,
Mandy L.
Se alojó 4 noches en mayo de 2025