Hope College

Our room wasn’t cleaned under the bed. Property could use some updates.

Staff were very nice, but I probably won’t stay here again. While the room was clean, the bathroom had a very strong musty and bleachy odor that never really went away. I also requested a rollaway bed three times and was always told it was there or would arrive. It never did arrive, and I finally gave up. There was no soap in the shower and not enough toilet paper, but I was able to get those at the front desk. The airport shuttle was prompt. Parking was good, and there was a nearby Meijer you could walk to if you needed anything. Staff didn’t keep the ice water in the lobby filled. Our upstairs neighbors were pretty noisy. Overall, because of the friendliness of the staff, I would rate this hotel slightly above average, but with the abundance of hotels in the area, I wouldn’t stay at this one again.

Clean room