Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We had a good experience with this recent rental with the exception of one situation. Upon our arrival on a Saturday, we were met with the rental company maintanence staff. We were told the refrigerator was not working properly and the applicance company would be out on Monday. We had items that needed to be kept cold so reached out to the rental company for assistance (they did not offer) and we're given a compact refrig. Monday came, and we were told parts needed to be ordered which didn't arrive until Friday. Again, we had to reach out to rental company and say the small refrig was not adequate for our needs. A larger old refrig was dropped off. Repair to the unit's refrig was completed the following Monday. We were told that it would 36 hrs. to cool to proper temp (which it did take that long)! Contacted the rental co. to remove the two loaner refrigerators on Wednesday. Never happened. Thursday morning (when out for breakfast and our dog was in unit alone, but in a crate) they removed the two refrigators. We had communicated to them several times that we didn't want anyone to come in the unit when the dog was there alone. Poor communication on their part. That being said, to have had to deal with this issue for 12 days out of a 14 day stay was inconvenient and took away from enjoying our stay. We have been visiting Hilton Head for over 40 years, fortunately this has never happened before!