2/10 Horrible
Patricia N.
23 de jul de 2025
Aspectos negativos: Limpieza
We were very excited to spend a long weekend at this property based on the listing and photos, but unfortunately, our experience didn’t live up to expectations.We arrived at 6 PM—two hours after the scheduled check-in time—and were surprised to find the cleaner still there. She apologized and explained that the previous guests had left the home in terrible condition after the 4th of July. While we felt bad for her, the house was clearly not ready: there was a strong odor (a mix of alcohol and something else), the kitchen sink was clogged and dirty, the BBQ area still had leftover food and clothing, and the upstairs AC wasn’t working. The pool, which was a key reason we chose this property, was dirty and only half full—completely unusable.The host was responsive and apologetic. We understand completely that what happened in the house prior to us arriving was was out of his control. He acknowledged the issues and said he would contact VRBO to initiate a refund. We ultimately left and drove to Asheville to find another house. The refund process, took two weeks, multiple emails to VRBO, and texts and calls to the host. That part could have been handled much more efficiently. Guests shouldn’t have to chase down a refund when the home clearly wasn’t in acceptable condition.In short, while the listing looks great, our actual experience did not reflect what was advertised. We wouldn’t go back.
Patricia N.
Se alojó 2 noches en julio de 2025
