2/10, Horrible
Desiree
Viatge amb animals de companyia, Viatge en família
25 d’oct. de 2025
Què no li ha agradat: Personal i servei, comoditats
We came to this hotel out of necessity. Our father was found deceased in his vehicle near there. I booked two rooms because they said only 2 dogs per room. After a 11.5 hr drive we arrived at 10 pm. When I went to check in they said they only had one room on the reservation. I told them I booked two rooms and the other room I put my sister’s name. She said she did not have a room with her name and went through the papers on the desk. I told her why we booked two rooms and she said that they did not care about the 3 dogs. We were exhausted physically and emotionally so we got ourselves settled and ready for bed. We had 3 adults and 3 dogs in the room. I reached out to Expedia to make sure I was not getting charged for two rooms. Given the unplanned funeral costs, travel costs and the tow company wanting to charge us almost $800 to get his car, finances are tight. Expedia tried to get the hotel reimburse us for the extra room since they said it was not booked and they okayed 3 dogs in a room. The hotel denied the request and said we could come down and get the key. I explained that we were already in bed and rearranging everyone was going be unsettling since it was after 11pm at that point. She also said that I never told her my sister’s name. I did say her name and she looked through papers. The mngr said it’s a he said/she said situation and the camera that records audio was not on to confirm. They only agreed to reimburse half of the cost of the room. Shame on you BW.
Desiree
Estada d’1 nit (oct. 2025)