The Douglas Hotel accepta animals de companyia?

No, no es permeten animals de companyia a l'allotjament.

Quant costa aparcar a The Douglas Hotel?

En aquest allotjament no s'ofereix aparcament.

A quina hora es fa el registre d'entrada a The Douglas Hotel?

Hora d'inici del registre d'entrada: migdia. Hora de finalització del registre d'entrada: 22:00. S'aplica una taxa per fer el registre d'entrada abans de l'horari establert (el servei està subjecte a disponibilitat). No és possible fer el registre d'entrada fora de l'horari establert.

A quina hora es fa el registre de sortida a The Douglas Hotel?

Registre de sortida: 10:30. Si s'abona un càrrec, es pot fer el registre de sortida més tard de l'horari habitual (servei subjecte a disponibilitat).

On es troba The Douglas Hotel?

Aquesta casa d'hostes es troba a Hartlepool, al bell mig de la ciutat, i a menys de 2 km de les atraccions següents: Parc Victoria, Experiència Marítima de Hartlepool i Museu de Hartlepool. Parc de Ward Jackson i Estàtua del Mico també són a menys de 3 km. Hartlepool Station és a 10 min a peu.

The Douglas Hotel Ressenyes, Ofertes i Fotos 2025

2/10, Horrible

Jamie

Viatge de negocis

16 de juny de 2025

Què no li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions

If I could give this place a 0 I would. We booked for 14 nights due to a work trip. We ended up spending 1 night in this hotel and left. It was filthy, it was horrid and it was just not up to any standards of a hotel. It seemed like a half way house - disgusting. I have attached some photos. We requested a refund for the 14 days as we only did one day here and we weren't allowed a refund. Expedia wouldn't even refund us. We will not be using Expedia ever again. Do not allow your kids or family to stay here. Absolute dump. Needs knocking down and starting again.

Estada de 14 nits (maig 2025)

8/10, Bo

Alan

13 d’abr. de 2025

Què li ha agradat: Personal i servei, estat de l’allotjament i instal·lacions

Great for a quick trip from London to Hartlepool. Bed was comfy. Loo was a little noisy but l sleep with ear buds and eye patch. Green safety light for others could be an issue above the door but not for myself. Ill stay again Ta ":))

Estada d’1 nit (abr. 2025)

2/10, Horrible

Mark

4 d’abr. de 2025

Què no li ha agradat: Neteja, personal i servei, estat de l’allotjament i instal·lacions, comoditat de l’habitació

This dump should be shut down

Upon arrival I had to ring a number stuck on the door to get the code to get in and told my room number. No reception, no staff in the building. The whole place stunk of weed and stale smoke. Absolutely filthy, not been cleaned in years. No toilet roll in my room and when I finally got through to someone on the phone I was told someone would bring some at 5pm this was at 2.30. I'd say you get what you pay for but the state of the place I feel I should have been paid to stay there. Bed was really lumpy and the pillows was as thin as paper and was filthy. People banging about all night. One of the windows in my room was missing the handle so couldn't close it. No heating or hot water.

Estada de 2 nits (abr. 2025)

2/10, Horrible

Ibraheem

Viatge de negocis

4 de març de 2025

Què li ha agradat: Personal i servei

Què no li ha agradat: Neteja, estat de l’allotjament i instal·lacions i comoditat de l’habitació

Estada d’1 nit (març 2025)

2/10, Horrible

Clare

25 de febr. de 2025

Què no li ha agradat: Neteja, personal i servei i estat de l’allotjament i instal·lacions

Arrived 30min before check-in deadline; was stood at door for 10min trying phone no on door, phone no I'd previously been sent an entry code from, & ringing 'Ring' doorbell, before a (not particularly friendly) answer... Was panicking that I'd be roomless for the night. (Had had a previous poor stay but was desperate for somewhere convenient/cheap due to partner being kept in hospital.) And was almost out of phone charge! On approach to room (& spotting a discarded mug in the hallway that had been since morning) I was hit by smell of cigarette smoke, then a man (smoker) came in from fire escape adjacent to my room. There was a bundle of dirty bed linen on the hallway floor to the other side of my door. Within my room: *No TV remote - TV unusable without (buttons on unit wouldn't access the menus sufficiently) *I realised I would have to watch TV on my (lacking charge) phone, then realised there was only 1 power socket near the 'desk' - far from bed - but no seat so had to stand & hold it *took a while to realise I was overlooked by the 'smokers balcony', so quickly pulled blind *noticed something (underwear?) stuffed in the ceiling light, so had to keep it off to avoid fire risk (understand the staff unlikely to notice if a guest had done this) *The smell of cigarette smoke wafting in to the room was unbearable, then I realised the windows had been left open, closing the windows was a challenge reaching past desk and blind doesn't go back up *Floors not vacuumed/swept/mopped

Estada d’1 nit (febr. 2025)

4/10, Deficient

Clare

25 de febr. de 2025

Què no li ha agradat: Neteja, personal i servei

Wasn't obvious where to enter the building. Wasn't made clear that there would be no-one to greet. Upon calling number on the door, the greeting still wasn't friendly. On opening the bedroom.door, first impression was good - tidy, and additional heater (previous accommodation elsewhere was cold!). During my stay, more and more details became apparent and uncomfortable: *Only half a toilet roll, without a holder (so had been previously handled by user(s)), *Only one mug although the room was booked for two people *Barely any coffee (although plenty of tea) *kettle was half-full of water (don't know how old) *carpet had clearly not been vacuumed *Upon getting in to bed (a rather lumpy one), I noticed the bedding smelt badly of mens BO (possibly the quilt, thru to cover, but it was strong) *The single bed (although not booked) had slept-in bedding on *No mention of WiFi anywhere

Estada d’1 nit (febr. 2025)

10/10, Excel·lent

Janette

19 de febr. de 2025

Estada d’1 nit (febr. 2025)

8/10, Bo

Christopher

Viatge de negocis

17 de febr. de 2025

Què li ha agradat: Neteja, personal i servei i estat de l’allotjament i instal·lacions

I don’t stay enought long yet ask me after week or two

Estada d’1 nit (febr. 2025)

2/10, Horrible

Scott

Viatge de negocis

12 de gen. de 2025

Què no li ha agradat: Neteja, personal i servei, estat de l’allotjament i instal·lacions, comoditat de l’habitació

Estada de 3 nits (gen. 2025)

2/10, Horrible

Steven

18 d’oct. de 2024

Estada de 5 nits (oct. 2024)

2/10, Horrible

Paul

19 de set. de 2024

Estada d’1 nit (set. 2024)

10/10, Excel·lent

Michael

21 de jul. de 2024

Què li ha agradat: Neteja, personal i servei, estat de l’allotjament i instal·lacions, comoditat de l’habitació

Good nights sleep

Decent for a night stay. Room was clean

Estada d’1 nit (jul. 2024)

8/10, Bo

Matthew

Viatge de negocis

19 de jul. de 2024

Què li ha agradat: Neteja, estat de l’allotjament i instal·lacions

Parking restrictions on streets around hotel

Estada d’1 nit (jul. 2024)

2/10, Horrible

Viatger verificat

Viatge de negocis

7 de jul. de 2024

Què no li ha agradat: Neteja, personal i servei, estat de l’allotjament i instal·lacions, comoditat de l’habitació

Estada de 4 nits (jul. 2024)

2/10, Horrible

Kim

Viatge en parella

4 de jul. de 2024

Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions

We didn't like anything about the hotel it was a dump and we left immediately and stayed at another hotel

Estada de 2 nits (juny 2024)

6/10, Acceptable

Michael

1 de juny de 2024

Very dated could do with painting the room and furniture is falling apart towel had holes in it

Estada de 4 nits (maig 2024)

10/10, Excel·lent

Katlyn

19 de març de 2024

Què li ha agradat: Neteja, personal i servei, estat de l’allotjament i instal·lacions, comoditat de l’habitació

Really laid back and one of the only hotels who welcome homeless amazing people

Estada d’1 nit (març 2024)

2/10, Horrible

Helen

14 de març de 2024

Què no li ha agradat: Personal i servei

Not impressed - couldn't get in - stayed elsewhere

I ended up not staying! On arrival (after a long journey, feeling wet and tired), I spent half an hour standing outside the front door, constantly ringing the phone number on the piece of paper stuck to the door! There was never any answer, and no answer machine, and I could hear the phone ringing inside the hotel, but could see no one. Eventually, a resident at the hotel kindly let me in the front door, and suggested I ring the emergency number, which was displayed on a wall inside. Again, there was no answer, and I left a message on the answer service. I also rang the contact number for the hotel given by hotels.com but again there was no answer, and I left a message. Just as I was about to leave, a cleaner turned up and kindly booked me in and took me to my room. The heating was not on so she said she would turn it on. By this point, I was late for a meeting, so had to leave quickly. I returned later in the evening to find the heating was not on, and knowing it would be impossible to find anyone to sort it out, as well as feeling very uncomfortable and unwelcome in the hotel, I decided to leave and stay elsewhere. If they are going to have a system where you are going to have a phone number on the door to come in, they need to make sure the number works. The cleaner knew that the phone wasn't diverting to the correct number, so why wasn't an alternative number given? Not impressed. Waste of money.

Estada de 2 nits (gen. 2024)

2/10, Horrible

Daniel

16 de febr. de 2024

Estada de 3 nits (febr. 2024)

10/10, Excel·lent

Shaun

25 de gen. de 2024

Què li ha agradat: Neteja, personal i servei, estat de l’allotjament i instal·lacions, comoditat de l’habitació

Away for football!

Estada d’1 nit (gen. 2024)

8/10, Bo

Vickey

Viatge en grup

2 de gen. de 2024

Què li ha agradat: Neteja, comoditat de l’habitació

Què no li ha agradat: Personal i servei, estat de l’allotjament i instal·lacions

Estada de 3 nits (des. 2023)

4/10, Deficient

Sarah

Viatge en família

13 de nov. de 2023

Què no li ha agradat: Neteja, personal i servei i estat de l’allotjament i instal·lacions

Estada d’1 nit (nov. 2023)

4/10, Deficient

Viatger verificat

Viatge en grup

3 de nov. de 2023

Què no li ha agradat: Neteja, personal i servei i estat de l’allotjament i instal·lacions

NOT passable. Worst hotel I've stayed in.

Please avoid unless you are absolutley desperate and then only use for 1 night. There is no reception - you have to ring the owner on his number and he will have left key in door for you There is parking over the road in a Clinic car park but its Council run so you need lots of change (reasonably priced) but you will be up at 8 every morning to pay for until you leave. At least passed 1800hrs is free until 08am. Short of pillows, blankets and towels until met up with service lady next AM No heating - she had to get filthy electric heater Black mould Stains of unknown origin everywhere - carpet, ceilings, walls, window blind even inside the picture hanging on the wall. No breakfast or bar but wouldn't eat or drink here anyway - "bar" area smells mouldy Stinks of skunk and cig. smoke breaking fire laws Taps in B/room sink broken and loose The OOHs mobile number given not answered and Owner doesnt answer phone. The maids are freindly but are not given list of whos who so will knock you up each morning to see if you are leaving before 1030. No power to room and no hot water from 10am on last morning. Maid said its not cut off prior to check out so must've been a power cut. Could not shower. Ablutions in the dark on last morning. The only 3 positives were TV working (back missing off remote tho') the Bed was comfy and the shower water was hot when working.

Estada de 3 nits (oct. 2023)

6/10, Acceptable

Bill

25 d’oct. de 2023

Get what you pay for

Overall I suppose you get what you pay for, check in ok involved phone call, room ok, next morning going to get showered, no towels, so tried hot tap on sink for wash no hot water, couldn't get TV to work but only minor problem wasn't sat in room long

Estada d’1 nit (oct. 2023)

4/10, Deficient

Steve

Viatge de negocis

20 d’oct. de 2023

Què no li ha agradat: Estat de l’allotjament i instal·lacions

Real life Faulty Towers

A very basic and poorly maintained hotel. Upon arrival 7pm(ish) I was greated with a locked front door and a note on it saying to call the main hotel phone number. A man answered and directed my attention to a key pad on the wall, to type in a code for access and directed to my room. My room was a fair size but very basic. The whole place needs a lot of TLC. Taps were loose, other fixtures and fittings broken. Spot mould on walls and ceiling in bathroom. Signs of water damage on the walls around the window. There wasn't even a spoon with the tea and coffee set. Stiring my tea with my car key had to do. I managed to trip both the sockets and lights breakers when attempting to turn on the towel rail. An hour wait for the breakers to turned back on wasn't great. Especially, when I was told someone would be there in around 15-20mins. And to top things off, I got woken by drunken couple, in a neighbouring room, arguing and slamming doors at around 1:15am, which went on till gone 3am. So, all I can say is stay well away

Estada d’1 nit (oct. 2023)

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