I write this review with heavy disappointment. Advertised as "luxury," and does not meet expectations.
It is getting worn out and needs maintenance: a broken window, scuffed walls, overdue power-washing, and a need for paint inside & out. The house also needed a thorough cleaning.
We strongly advise against booking this property until substantial improvements are made.
We deeply regret choosing this property and hope others have better experiences
Research thoroughly when considering.
At arrival, we encountered a disastrous rental property with a portable toilet outside, garbage (inside and out), insects, and unbearable conditions, forcing us to book costly hotel rooms.
Returned next day and the house remained uninhabitable. The cleaning crew was polite but overwhelmed. More time and resources were needed to clean, disinfect, and restore the property.
Flies and bugs, both alive and dead, were scattered throughout, and some were smashed on walls and ceilings. Two bug zappers were inside, and the air smelled strongly of bug spray, making it hard to breathe. We were told to expect a few flies due to the rural location and that the spray smell would dissipate. Mgmt clearly unprofessional.
Role of property management is to manage the property and guest experience. We received no notice of the situation or that the property was not ready. Mitigations were useless.
Property management did not provide the necessary oversight, support, nor service.