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"Great overnight trip"

"Balloo was a wonderful host. This property offers a relaxing environment that boasts beautiful scenery with lush vegetation. The service has been second to none! 10/10 recommend this for your next stay! "

"Great experience, room was really well designed"

"It was an unforgettable experience! The room where we stayed was overlooking the vast bay and it was beautiful. The amenities on the cruise ship were wonderful, and the hospitality was above and beyond. We felt truly welcomed and cared for by the crew and they always provided what we needed. Truly a Five-Star experience for our family. Shout out to Ms. Kim (the cruise manager), Ms. Erin (server), and Mr. Tran (swim & kayaking), they took very good care of us!"

"Very nice and great location "

"日本人旅行者です。 最高に満足のいく1泊2日でした。ある程度、古い船体かもしれないですがメンテよくお部屋もダイニングなども快適でした!　スタッフの方々もフレンドリーでホスピタリティ溢れるプロフェッショナル意識の高く滞在が楽しかったです。団体さんもいたので、満室だったかもです。乗客の方は基本欧米からっぽかったです。ハネムーンの特別対応もしてくれて思い出に残る良い滞在となりました。アクティビティも豊富だし、食事も全部美味しかったです。安心して参加できました。"

"Really helpful crew and very neat and clean"

"The staff were great!"

"The hotel and room was beautiful. However, the food was not up to the standard of Vietnamese or Western cuisine. It lacked the correct taste/seasoning. For an area such as Ha Long bay where the food options are not plentiful like Hanoi, the hotel must improve their overall food experience. "

"We had a very nice room looking straight to the bay (which was amazing), hotel was new, but they dont really have a place for kids apart from an indoor pool. Although all the staffs were trying to be helpful, I dont think they have enough staff. Hotel is also a bit far from beach"

"Nice breakfast loved the 38th floor"

"Our group of 7 had a wonderful night on Erina Cruise. The rooms are big and spacious, the staff are very attentive and we enjoyed the activities offered. The pool is quite shallow but it was good for sitting in and our 4 year old loved it. Plenty of food options at each meal so there was something for everyone in our group. Would highly recommend."

"Attention from the personnel was great"

"Lovely room, plentiful food - amount and choices and we enjoyed the activities"

"Excellent upmarket hotel, modern and sleek equipped with good amenities, located on top of steep road making it not ideal to walk around though, well presented reception staff but somewhat disorganised at the check-in hence in need of some improvement, all amenities very good, breakfast is a delightful buffet serving wide ranging menus appealing to every palate. Special thanks to Pattrick who extended valuable support to organise local travel, cruise bookings and airport transfers . Overall we...

"Nothing but amazing! The ship is new and clean! The staff are exceptional and attentive! Highly recommend L'amour Cruise! "

"This is a nice hotel, clean and well staffed in proximity of the city center. However the beautiful indoor unheated pool’s water can be somewhat cold at times and the gym’s fitness instruments or machines could be improved. The restaurant is quite adequate as well but the food preparation and service needs a bit of fine tuning. Besides that overall good hotel with a great stay and friendly staff. "