Palacios en Grutas de Waitomo

" Lovely little rural stay — quiet, clean, and very comfortable. Great hosts with great local knowledge spots to visit and a perfect spot to relax away from the city. Would happily stay again."

"The staff was nice but the room was filthy. Beds were terrible. You roll in to the middle. We had bugs crawling on the sheets in the bedrooms. Had to dust cobwebs above the bed. Killed multiple bugs inside after all windows and doors were closed. Reached out to management. They did offer to switch to a different room but it was late and would have been more difficult to move. We covered up with our clothes and did not use any bedding. A lot disappointed as we were looking forward to our stay on...

"We got the ship room, with balcony - quirky but very dated. The lower part of the boat is quite humid - at night you must close all windows unless you want milllion bugs in your room, so no way to sit outside and enjoy the stars but during the day the views are so pretty. Overall, fun for the kids , clean and ok for 1 night, expensive though "

"The room was very musty and art decor on the walls had a layer of dust on them. Bed mattress was old and lumpy. We booked two nights but only stayed one. Would not recommend this and hopefully they'll refurbish the facility. "

"Quirky fun place to stay for a night. Clean bedding and towels. Comfy beds. "