2/10
They overbooked the hotel, canceled my booking. We arrived late at night after a game with children. They informed us they had one room left and since all of Grand Rapids hotels were fully booked they would charge me $700 for the last room. I said no and then the manager wanted to negotiate and rate asking what I could pay- I said what I booked it for and he said no. It was highly unprofessional and I will never stay at another spark hotel again. The manager should be fired.
Caitlyn
Estada d’1 nit (juny 2025)