6/10 Normal
Olga
Viaje en grupo
7 de mar de 2024
Aspectos positivos: Limpieza
Aspectos negativos: Instalaciones y estado del alojamiento
We were happy with your apparent itself. Its nicely renovated and clean. However, the property was advertised as follows:
oceanfront
private garage for 2 cars
parking
Based on the description and pictures of the property we all were under the impression that
“oceanfront” means the house has a direct access to the beach. This was not true. The “oceanview” is the proper description. And of course the rental for a beach vacation must be equipped with beach accessories, such as umbrellas. Also, garage for 2 cars was not available. By “parking” comes with the apartment the owner meant using public parking outside, which often didn’t have even single spot available.
The attitude the property manager Daphne displayed was unspeakable. She yelled at us! She suggested us leaving the premises and go somewhere else! She spoke about us over the phone using the language we all can’t understand. The rude behavior was her reaction on our questions about the the features we don’t see, but expected based on the unit description from Expedia. We all think that her behavior was highly unprofessional, disrespectful and rude. My husband and I are frequent visitors of the island and I can assure you - we never experience such treatment before.
I have 2 more people with us who can support my story. All of us came to the island for nice beach vacation and was treated poorly.