Vacaciones en Gobernación de Alejandría

Over priced

The location, views, history and architecture of Rixos Montaza are absolutely stunning. Unfortunately, the service and cleanliness do not yet match the five-star Rixos standard we have experienced in other countries. We booked three rooms expecting a luxurious stay, but the rooms were not properly cleaned. Tables and items were sticky, one room had bedsheets that did not appear fresh, and all three rooms had empty tissue boxes and no slippers. Despite calling several times, it took around three hours for basic items to arrive. We raised the cleanliness issue with the manager and it improved, but some items were still left dirty. The golf cart service was also poorly organised. On one occasion, we were repeatedly sent between the lobby and the cart, despite travelling with an elderly family member, and then nearly had other guests taken ahead of us even though we had been waiting longer. We also noticed rubbish left near the entrance of one of the hotels. The food could also be improved. We tried several restaurants and the buffet, but unfortunately, none of the meals stood out or were particularly enjoyable. This property has incredible potential and is genuinely beautiful, but the staff need much better training in guest service, organisation and attention to detail for the experience to truly meet a five-star Rixos standard.