6/10 Normal
Elisabeth
Viaje en pareja
15 de ene de 2026
Aspectos positivos: Limpieza, servicios y instalaciones y estado del alojamiento
Review
Pros:
The hotel is easy to find, spotlessly clean, and very smart overall. The location is excellent and the room itself was lovely — modern, comfortable, and well thought out. The bathroom and facilities were particularly nice, with a contemporary feel that definitely adds to the appeal. On a purely physical level, it’s a very good hotel.
Cons:
Unfortunately, we felt it missed several very easy “customer excellence” opportunities, which ultimately led us to move hotels after one night because we didn’t experience the warmth of genuine hospitality. Everything was nice, but there was no extra effort.
On arrival we had five bags, and although a porter trolley was nearby, it was dusty and there was no offer of help at all. When I asked about organising a room rate for a potential second night, the response felt uninterested and the responsibility was pushed back onto me to sort out. Throughout our stay we didn’t see another guest, which gave the impression of complacency from the night team.
In-room basics also felt lacking — just one bottle of water and one teabag left us feeling a bit shortchanged. There was no phone to contact reception, and the lighting and heating controls were frustrating. We eventually had to turn off the fuse to the kitchen area because the light was directly in our eyeline for sleeping.
The morning team, to be fair, were much more engaged and attentive, which highlighted the contrast even more.
Conclusion: perfect for non occasion stays
Elisabeth
Se alojó 1 noche en enero de 2026
