Hoteles en Ghoom

"Service, location, friendly accommodating staff made us feel like home. Kanchanjungha views from hotel view point.. outside some rooms, dining hall, outside reception.. everywhere. Gave some suggestions and feed back to the general manager who was very appreciative of the constructive feed back. Passion of the staff to serve customers is unparalleled and trickles down from the leadership of Debarya, who seems to talk about the resort like it's his baby. Doma in dining room, authentic Nepalese...

"El ambiente es de total relajación, hay poco personal capacitado, a pesar de pertenecer a la cadena Taj no hay un estándar en calidad de servicio. Les falta atención al cliente y no servir té en bolsitas cuando se está en una plantación de té "

"Room too cold. Cant be adequately heated. Staff refused to give 2nd key to keep heater on . Cockroaches in dining area/table. Staff ignored when cockroaches were pointed out. "

"We had an excellent stay - property is fantastic . Staff are very eager to help . The property is very close to the local train station - around 5 mins walk . Although the property is on the main road, the rooms are very quiet - especially ones facing away from the road. Overall we enjoyed the stay and will definitely recommend this hotel. "

"Clean and safe. Excellent staff and service"

"We booked this hotel for its heritage and its connection to various historical figures. What we hadn't counted on was such a warm welcome. Absolutely nothing was too much trouble, and when we were asked what we would like for breakfast on the evening before, we requested some things that weren't on their breakfast menu (We hadn't seen it at that point)and they went out and bought them specially. We honestly cannot wait to visit again."

"It was a pleasant stay at Hotel Sumitel Spa n Resorts. Everything was as per our expec tations. There should be some improvement in toiletry items. Towels were old and to be discarded now. Comid lid was not fixed properly. But overall we liked the ambience. And the most beautiful part is that you can see the beautiful view of Kanchenjunga from your rooms. Thanks. "

"Beautiful property. Very carefully selected artefacts. Takes you back to colonial era. The staff were outstanding. They compliment the property very well."

"The rooms were clean and the staff were really helpful. They need to make the hotel more friendly for the people with disabilities. They need to put side rails up and make the hotel more wheel chair accessible. Furniture is old, basically to maintain the colonial heritage, but still the furniture could polished to look new. Otherwise no complaints. They just need to make it more friendly for the DISABLED since it’s on the top of a hill."

"It was an amazing experience.. The hotel is a very good location near the mall road. The hotel staff is very friendly and cooperative. It is very decently designed but the only issue we had was the mattress there. Otherwise really good property for the price we paid. highly recommended"

"A beautiful colonial building. The room was very spacious and clean with good views. Staff were very welcoming and were happy to help us in every way with excellent food in the restaurant. We would have no hesitation in recommending Arcadia Resort . "

"Well maintained. Good customer service."

"Perfect place to stay with family. Good and talkative staff. Over all nice experience. Just one suggestion can offer option for dinner who have booked through various site."

"Good property to stay at very good location. Staffs are polite and helpful. Only problem I faced while checking out that they could not find my payment which already made during booking the room on hotels.com.There must have some communication gap between hotel and hotel.com causing unnecessary delay in checking out."