6/10
Staff was terrible. I booked a deluxe room (with city views it said), and instead I got a room looking to a parking lot (it was ridiculously close to the cars).I went down to reception three times (Sunday evening) and the guy gave me no alternative despite admitting that it was their/the websites mistake.
It wasn’t until I asked to speak to the manager that the guy offered me to change the room with a really bad attitude.
The rest of the staff were neither friendly nor professional.
Otherwise, the rooms were really nice and the location is convenient
Iosune
Se alojó 3 noches en noviembre de 2023