First off--the pros: the house itself is really beautiful. Large, well thought-out amenities and common spaces. Nicely decorated and well stocked (dishes, linens, cooking supplies). The house and its configuration worked very well with our large family reunion. Plenty of space for all.
The cons: some TVs in rooms did not work, flooring on main floor was really dirty (not visibly but our feet were filthy from day 1--it seemed like it needed a good mopping), no broom for clean-ups. These are fairly minor--part of working out the kinks of a new property I imagine.
What was not a minor hiccup was a persistent issue with the trash. Either or previous guest or a bear (likely the latter) left a bag of trash over the embankment right off the lower deck. This proved problematic for a couple reasons. First, this house is situated in bear country--the creatures don't need any additional enticement. Beginning with our first morning there we saw a bear foraging through the trash, scale the support poles and walk around the lower deck of the house, and approach the front door of the house on two occasions. And there were people nearby everytime. We completely understand--the bears were here first. But leaving that bag of trash out there was like bear baiting. I called and spoke with maintenance 6 times the second day we were there, and while seemingly sympathetic--there was no remedy. For our entire stay--the trash remained. I was told by the property management company that they tried to send someone out to clean up the trash and he slipped on the wet embankment and could not finish the job. Perhaps they did, and we were not unsympathetic to his challenge. However, for 5 full days, the trash lay strewn about the property--feet from the house. I am not sure why the maintenance team did not attempt an additional solution to this problem. Several phone calls and 5 days--particularly at this price point--is entirely unacceptable. Even if the bears were a non-issue, no guests at this upscale property should have to stare at trash for the entirety of their stay.
The house was lovely and we enjoyed our time. Yet, we were left quite disappointed by the management of this property. Our extended family takes a vacation together like this regularly in different locations and we have never encountered an issue like this. No attempt at remediation or restitution was offered. Disappointing.