2/10 Horrible
Idarmis O.
21 de feb de 2022
Aspectos negativos: Limpieza
Nightmare family weekend @ The "Dust" Cabin
The cabin is spacious for the family, but its cleanliness in general is terrible from the sheets, curtains, lamps, kitchen items were dirty (previously used and not cleaned), bathrooms and even very dirty and dusty balcony areas. Apparently the sheets of the beds were used by other previous guests since hairs were found in all the beds, which was notified to the owner and they only sent a few sheets not for all the beds and they promised us they would send a cleaning team that never arrived. The kitchen items were incomplete, there were not enough cutlery for the whole family, the refrigerator had the water and ice pipes full of fungus which is unacceptable for health and much less for the cleaning parameters required by VRBO and that even the cleaning costs are very high which one expects to be spotless. In the ad it indicated that there was a hockey table which was not in the cabin which should be removed from the description. Also the septic tank was full whereby there was an unpleasant feces smell in the surroundings and balcony area of the cabin. The cabin was so dusty that it seemed like it hadn't been cleaned for months. I find it unacceptable and unfair to pay for a 5-star cabin and receive a 1 star service/stay. We thank Mark who very kindly tried to help us with certain things.
although the impression had already damaged our family vacations. In short, sadly we regret booking at Elk Springs Resort. if we could upload photos we would do it as proof. Very unpleasant.
Idarmis O.
Se alojó 3 noches en febrero de 2022