8/10 Bueno
Ashley B., Houston
25 de sept de 2025
The house was beautiful and downstairs pool and outdoor area was where spent most our time. The only inconvenience was the 2nd floor a/c was not working when we arrived, I called the property manager and they sent someone over. That person was not able to fix the A/C and after 3-4 hours of not hearing anything, I called the property manager back. They stated that they would send someone in the morning? what about that night, we had all 3 bedrooms with guest in them and it was hot up there. I did not feel like they tried to help us, until I got loud, then they said they would come drop off some fans. It is now after 10pm, still no fans, then I get a call from an AC guy that asked if he could still come by, I said yes please, he arrived around 11-11:30 and got it working, I feel the property manager did not try to resolve the issue in a timely manner. For as much as this house cost per night, I was worried how I was going to make our family comfortable, luckily the ac guy came. I understand things happen, but they should have had better communication with us. The house, pool and location was great.
Ashley B.
Se alojó 2 noches en septiembre de 2025















