6/10 Normal
Rhonda
15 de feb de 2024
Aspectos positivos: Servicios y instalaciones y estado del alojamiento
Aspectos negativos: Limpieza y personal
Well this is the first poor review I’ve ever written.
The room rate is reasonable based on the overall hotel but our room and the bed was very small room compared with all our other experiences in the highlands this week. Our bathroom looked clean but smell of faeces was disgusting, We had pre-booked dinner and stayed for breakfast it was very expensive and poor value. I agree with other travellers that the dining experience is awkward and the dinner staff exacerbated this. We ate late due to availability of spaces and the staff reset tables for breakfast whilst we were eating our main course. This made us feel rushed and burdensome. One staff member serving drinks etc wasn’t welcoming and his manner aloof (maybe he was just having a bad day!) Again stark contrast to the other hotels we’d stayed during our week in the Highlands.
Having said all that this is a stunning house, the views from the hotel and the main communal rooms are beautiful. We were able to watch seals from the lawns.
Overall though, disappointing I’m afraid
